Top 24 Reviews From Legit Enterprise Car Sales Buyers (2024)

Sales & MarketingStaff

Please avoid Enterprise Car Sales. They are absolutely careless, try to persuade you with their butt kissing but the fleet of vehicles are junk, like their employees. I saw 2 vehicles, one was a Toyota Corolla and it was missing several ignition coil on it, a Passat had very low engine oil and then a Mazda had the driver window motor smoking. The manager in orange in Orange County California is absolutely crap. No wonder his employees are just as bad, teamwork is affected by leadership and he is crap to the fullest.

Customer Service

On June 14th I purchased a car and June 20th I did the 7-day buyback. Bobby the GM of the store was supposed to issue a refund instead I wasn’t issued the refund. I have contacted Bobby personally in regards to this issue and was told I would have a call back multiple times. It has now been over 6 days, no one at the branch has responded. I have contacted Enterprise’s corporate as well no one from the region has responded. I have already did an investigation with my bank and I can’t even get Enterprise to check into the issue. Don’t recommend.

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DO NOT BUY FROM THEM!!! Everything has broken from a car I purchased in April 2024. Within 2 days of buying my suv from them—NEEDED IMMEDIATE REPLACEMENT/SERVICED. Motor mount was found to be completely cracked. Right and left arm destroyed. Driving belt had to be replaced. Ac compressor replaced, had zero refrigerant. Oil and filter black as tar. Transmission running sludge, had NEVER been cleaned. Brake fluid has to be replaced and lines bled. Full Alignment. Tire rotation. New brakes. Cabin filter. Ac filter. Windshield wipers. This work alone is well over $5000 and this is probably just the beginning!!!! THEY SAY 300 point inspection. That’s a complete lie! Only question they ask is—- does the car run.

StaffFinancing

Interested in a car that was on their website. When I called to inquire about it I was told that there were two people in front of me with appointments to look at the car but I was welcome to drop by. I went by, asked about the process, and was told that if the first two lookers were not interested I would get a call and would be next in line. I received a call the next day and an appointment was made for me to return. Approximately one hour before my appointment I got a text message from the salesperson telling me that another person had come in and was probably going to buy the car. When I asked how that was possible if i was "next in line", the story suddenly changed. I can only assume that the car was sold out from under me so that the salesperson could get commission on the financing since I was planning on paying cash. I will NOT do business with them in the future.

Customer ServiceOnline & AppStaff

The first truck I picked he said was too too far away and was too much but he had wrong truck but then he said he would have someone else call me with info today but never got that call either so I call them and they said, "Well we are all so busy with customers." Well what am I. Anyway finally they get a answer from the manager and I was approved but I have to trade both my open vehicles in along with my trustee letter and $5000.00 in cash not even close or achievable. I’m ok with a no if I went more or less told they do it all the time and it would not be a problem when he even knew I was trying to fix my credit. Now I will have a hard pull for absolutely nothing except for enterprise to reach their quota.

I dealt with Enterprise Car Sales in Reno, NV and now after over a year, realized I made a serious mistake. They sold me a mechanical repair policy that I didn't realize was dependent on mileage, and yet they sold the vehicle to me with high mileage. When I went to use it, they said it was expired. Never mind the fact that I am still paying on it. I will never do business with them again. They have no problem swindling you of your money, and what for? They knew they would lose a customer on the first try and they sure as hell did.

Customer ServiceStaff

We wasted our entire day on the promises they were never going to keep!! I really wish someone would report them to the Better Business Bureau and I hope that the military puts them on the Black List. They are VERY UNPROFESSIONAL!!! I would not have wasted my time, money and my fuel if they were honest and upfront with us in the first place! I would not recommend this company to family or friends.

I purchased a car from the Scottsdale location and I got screwed. This vehicle has been nothing but one issue after the other when the paperwork clearly say that the car is in great shape. The transmission is going out and now trying to see how to pursue this with them. Too soon to have these types of issues and still paying on it. Not right!!!!

Sales & Marketing

Sales pitch was warranty covers everything other than wear n tear parts. Deductable would be $100.00 per repair. I needed a slide door actuator, my bill was not $100.00 per warranty agreement but over $1,000.00. Contacted Enterprise and I was ignored by each department from the bottom up. Paid over $2,000.00 for the warranty. Should have saved the money and paid for repairs out of pocket if needed. Total ripoff!

Customer ServiceSales & MarketingPrice